Last Updated: January 1, 2026

1. Introduction and Scope

sing77 ("we," "us," or "our") is committed to protecting the privacy and security of personal information provided by our users. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access or use our gaming platform located at https://sing77.cam (the "Platform"). This policy applies to all users, including residents of Indonesia and other jurisdictions where our services are accessible.

By creating an account and using the sing77 Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this policy, you must immediately cease using our services and contact us to close your account.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming policies, which together form the complete legal framework governing your use of sing77 services. We reserve the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email or prominent notice on the Platform.

2. Data Controller Information

sing77 acts as the data controller for all personal information collected through the Platform. We are responsible for determining the purposes and means of processing your personal data in accordance with applicable data protection laws and international privacy standards.

For privacy-related inquiries, data access requests, or concerns about how your information is handled, you may contact our Data Protection Officer:

3. Information We Collect

sing77 collects several categories of personal information necessary to provide gaming services, comply with legal obligations, prevent fraud, and enhance user experience. The types of information we collect include:

3.1 Account Registration Information

When you create an account with sing77, we collect the following mandatory information:

  • Personal Identifiers: Full legal name, date of birth, gender, nationality
  • Contact Information: Email address, mobile phone number, residential address (street address, city, postal code)
  • Account Credentials: Username, password (stored in encrypted form), security questions and answers

3.2 Identity Verification (KYC) Documents

To comply with anti-money laundering regulations and age verification requirements, we require submission of government-issued identification documents:

  • Indonesian national identity card (KTP)
  • Passport or driver's license (for international players)
  • Proof of address (utility bill, bank statement, or government correspondence dated within the last three months)
  • Selfie photograph holding identification document (for enhanced verification)

3.3 Financial and Transaction Information

To process deposits, withdrawals, and gaming transactions, we collect:

  • Payment Method Details: Bank account information (account number, bank name, account holder name), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)
  • Transaction History: Deposit amounts, withdrawal requests, transaction dates and times, payment method used, transaction status
  • Betting Activity: Game selections, bet amounts, winnings and losses, bonus usage, wagering progress

3.4 Technical and Usage Data

When you access the Platform, we automatically collect technical information including:

  • Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, device identifiers
  • Connection Data: IP address, internet service provider, approximate geographic location (city-level), time zone
  • Usage Patterns: Pages viewed, features used, time spent on Platform, click patterns, game preferences, session duration
  • Cookies and Tracking Technologies: Session cookies, preference cookies, analytics cookies (see Section 9 for detailed cookie policy)

3.5 Customer Support Communications

When you contact our customer support team via live chat, email, WhatsApp, or in-app messaging, we retain records of:

  • Communication content (messages, attachments, screenshots)
  • Support ticket history and resolution outcomes
  • Feedback, complaints, and suggestions you provide

4. How We Use Your Information

sing77 processes your personal data for the following legitimate business purposes:

4.1 Service Provision and Account Management

  • Creating and maintaining your gaming account
  • Processing deposits, withdrawals, and bet settlements
  • Providing access to casino games, sports betting markets, togel lottery draws, and live dealer tables
  • Managing bonus offers, promotions, and VIP loyalty program benefits
  • Facilitating customer support and resolving technical issues

4.2 Legal Compliance and Security

  • Verifying your identity and age (21+ requirement) to prevent underage gambling
  • Complying with anti-money laundering (AML) and Know Your Customer (KYC) regulations
  • Detecting and preventing fraud, collusion, bonus abuse, and other prohibited activities
  • Enforcing our Terms and Conditions and investigating violations
  • Cooperating with law enforcement agencies and regulatory authorities when legally required

4.3 Platform Improvement and Analytics

  • Analyzing user behavior to optimize game selection and Platform features
  • Conducting market research to understand player preferences
  • Testing new features and conducting A/B testing
  • Improving security measures and fraud detection algorithms
  • Enhancing mobile application performance and user interface design

4.4 Marketing and Communication

With your consent, we may use your contact information to send:

  • Promotional offers, bonus announcements, and exclusive VIP rewards
  • Platform updates, new game releases, and feature enhancements
  • Responsible gaming reminders and self-exclusion notifications
  • Newsletters highlighting major sporting events (EPL, Champions League, BRI Liga 1, World Cup)

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account notification preferences, or contacting customer support. Opting out will not affect essential service communications such as transaction confirmations, account security alerts, or legal notices.

5. Legal Basis for Data Processing

sing77 processes your personal data based on the following legal grounds:

Processing Purpose Legal Basis
Account creation and service delivery Performance of contract (Terms and Conditions)
Age verification and KYC compliance Legal obligation (gambling regulations, AML laws)
Fraud prevention and security monitoring Legitimate interest (protecting Platform integrity)
Marketing communications Your explicit consent (can be withdrawn anytime)
Platform analytics and improvement Legitimate interest (enhancing user experience)

6. Data Sharing and Third-Party Disclosure

sing77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of third parties when necessary:

6.1 Service Providers and Processors

We engage trusted third-party companies to perform essential functions on our behalf, including:

  • Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals
  • Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft, and other licensed studios that deliver gaming content
  • Identity Verification Services: KYC verification specialists who authenticate identity documents and detect fraudulent submissions
  • Cloud Hosting and Data Storage: Secure server infrastructure providers that store encrypted user data
  • Customer Support Platforms: Live chat software and ticketing systems used by our support team
  • Analytics Services: Tools that help us understand Platform usage patterns (aggregated and anonymized data only)

All third-party service providers are contractually bound by strict data protection obligations, may only process your information for specified purposes, and must implement appropriate security measures.

6.2 Legal and Regulatory Authorities

We may disclose your personal information when required by law or in response to valid legal requests, including:

  • Court orders, subpoenas, or other legal processes
  • Requests from law enforcement agencies investigating suspected criminal activity
  • Regulatory audits by gaming license authorities
  • Compliance with anti-money laundering reporting obligations

6.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer, and the new entity will be bound by the terms of this Privacy Policy.

7. Data Security Measures

sing77 implements industry-leading security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

  • Encryption: All data transmissions between your device and our servers are protected by 256-bit SSL/TLS encryption, the same standard used by major financial institutions
  • Secure Data Storage: Personal information is stored on encrypted servers located in secure data centers with restricted physical access
  • Password Protection: Your password is hashed using advanced cryptographic algorithms and never stored in plain text
  • Two-Factor Authentication: Optional 2FA adds an extra layer of security to your account login
  • Access Controls: Employee access to personal data is restricted on a need-to-know basis and subject to confidentiality agreements
  • Regular Security Audits: Our infrastructure undergoes periodic vulnerability assessments and penetration testing
  • Fraud Detection Systems: Automated monitoring identifies suspicious activity patterns in real-time

Your Responsibility: While we implement robust security measures, you are responsible for maintaining the confidentiality of your account credentials. Never share your password with anyone, avoid using public Wi-Fi for gaming sessions, and enable two-factor authentication for maximum protection. If you suspect unauthorized access to your account, change your password immediately and contact support.

8. Data Retention Periods

sing77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

  • Active Accounts: Personal data is retained for the duration of your account's active status
  • Closed Accounts: After voluntary account closure, most personal data is deleted within 30 days, except for information we are legally required to retain
  • Transaction Records: Financial transaction history is retained for 7 years to comply with tax and anti-money laundering regulations
  • KYC Documents: Identity verification documents are retained for 5 years after account closure as required by regulatory authorities
  • Support Communications: Customer service records are retained for 3 years for quality assurance and dispute resolution purposes
  • Fraud and Security Incidents: Information related to fraud investigations or Terms violations may be retained indefinitely to protect Platform integrity

9. Cookies and Tracking Technologies

sing77 uses cookies and similar tracking technologies to enhance your browsing experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device by your web browser.

Types of Cookies We Use:

  • Essential Cookies: Required for Platform functionality, including login sessions, account security, and transaction processing. These cannot be disabled without impairing core services.
  • Preference Cookies: Remember your settings such as language preference, currency display, and layout customizations.
  • Analytics Cookies: Help us understand how users interact with the Platform, which pages are most visited, and where users experience difficulties. Data is aggregated and anonymized.
  • Marketing Cookies: Track your browsing activity to deliver relevant promotional offers based on your interests. These require your consent and can be disabled.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may impair Platform functionality.

10. Your Privacy Rights

As a sing77 user, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of all personal information we hold about you
  • Right to Rectification: Correct inaccurate or incomplete personal data in your account
  • Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
  • Right to Restrict Processing: Temporarily limit how we use your data under certain circumstances
  • Right to Data Portability: Receive your personal data in a structured, commonly used format
  • Right to Withdraw Consent: Opt out of marketing communications or revoke consent for optional data processing
  • Right to Object: Object to processing based on legitimate interests, including profiling for marketing purposes

To exercise any of these rights, contact our Data Protection Officer at [email protected] or via live chat. We will respond to your request within 30 days and may require identity verification to prevent unauthorized access.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Indonesia where our servers, service providers, or game studios are located. These countries may have different data protection standards than Indonesian law. When transferring data internationally, sing77 ensures appropriate safeguards are in place, including:

  • Contractual data protection clauses with all international service providers
  • Compliance with international data transfer frameworks
  • Use of secure, encrypted data transmission channels

12. Children's Privacy

sing77 strictly prohibits use of our Platform by individuals under 21 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from someone under 21, we will immediately delete that information and permanently close the associated account. Parents or guardians who believe their child has provided information to sing77 should contact us immediately.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Material changes will be communicated via:

  • Email notification to your registered email address
  • Prominent banner notice on the Platform homepage
  • In-app notification upon your next login

Continued use of the Platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Information for Privacy Inquiries

For questions, concerns, or requests regarding this Privacy Policy or how sing77 handles your personal data, please contact us:

  • Data Protection Officer Email: [email protected]
  • General Support Email: [email protected]
  • Live Chat: Available 24/7 on the Platform (click the chat icon in the bottom-right corner)
  • WhatsApp: +62 812 3456 7890
  • Response Time: We aim to respond to all privacy inquiries within 72 hours

We take your privacy concerns seriously and are committed to resolving any issues promptly and transparently.

Our Privacy Protection Commitments

Bank-Level Encryption

All personal and financial data is protected by 256-bit SSL encryption during transmission and AES-256 encryption at rest, ensuring your information remains secure from unauthorized access.

Strict Access Controls

Employee access to personal data is limited to authorized personnel only, with comprehensive logging and regular audits to prevent internal breaches.

No Data Selling

We never sell, rent, or share your personal information with third parties for their marketing purposes. Your data is yours alone.

Transparent Practices

Clear, plain-language privacy policies with no hidden data collection. We document exactly what data we collect, why we need it, and how long we keep it.

Your Rights Respected

Easy mechanisms to access, correct, delete, or export your personal data at any time. Your privacy rights are honored without bureaucratic obstacles.

Minimal Retention

Personal data is deleted when no longer needed for legitimate purposes, except where legal obligations require longer retention periods.

Questions About Your Privacy?

Review our complete policies or contact our support team for personalized assistance